Privacy Policy

At Turbo Property Buyers T/A Move Forward Estates Limited, we value the privacy and security of our customers and website visitors. Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation(GDPR) and other applicable data protection laws in England. Please read this policy carefully to understand how we handle your personal data

Data Controller

Turbo Property Buyers located at 15 Riverside Mill House, 20 Church Street, Old Isleworth TW76XB is the data controller responsible for the processing of your personal data.

Information We Collect:

We may collect, process and/or create the following categories of personal information
‍
1a. Contact Information: We may contact you if we feel you may have legitimate interest in our services. We may collect information that includes your name, address, email address, and phone number

b. Property Information: Includes information about the property you are interested in buying or selling.

c. Communication History: Includes records of communications we have with you, such as emails, phone calls, or meetings.

d. Financial Information: If applicable, we may collect financial information required to facilitate the purchase or sale of a property, such as bank details or mortgage information or any other information relevant to the house sale process.

e. Website Usage Information: Includes information about how you use our website, such as IP address, browser type, device information, and pages visited. This information is collected through cookies and similar technologies.

f. Cookies and Tracking Technologies: Our website may use cookies or similar tracking technologies to enhance your browsingexperience. You can manage your preferences or disable cookies through your browser settings.

How We Use Your Personal Data

We use your personal data for the following purposes:

2a. Providing Services: To facilitate property sales, purchase, or any related services. These services are for customers legitimate interest.

b. Communication: To respond to your inquiries, provide information about properties, arrange viewings, and keep you updated on the progress of transactions.

c. Legal Obligations: To comply with our legal obligations, such as preventing fraud, fulfilling regulatory requirements, or resolving disputes.

d. Marketing: With your consent and with legitimate interest, we may send you promotional materials or information about properties and services that may be of interest to you.

e. Website Improvement: To analyse website usage patterns, diagnose technical issues, and improve our website's functionality and user experience.

Lawful Basis for Processing

We rely on the following lawful bases for processing your personal data:
‍
3a. Contractual Necessity: The processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.

b. Legitimate Interests: The processing is necessary for our legitimate interests, such as providing quality services, marketing our offerings, and improving our business operations. We ensure that your rights and interests do not outweigh our legitimate interests.

c. Legal Obligations: The data processing is necessary to comply with our legal obligations, such as anti-money laundering regulations and tax laws.

d. Consent: Where required by applicable laws, we will seek your consent before processing your personal data for marketing purposes. 3b supercedes this sub section.
‍

Data Sharing and Disclosure

We may share your personal data with third parties in the following situations:
‍
4a. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as legal advisors, mortgage brokers, or surveyors.

b. Legal Requirements: We may disclose your personal data to comply with applicable laws, regulations, or legal processes, as stipulated in sub section 3c.
‍
c. Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity, which would have been vetted to the same.

d. With Your Consent: We may share your personal data with third parties if you give us yourconsent to do so.

Your Rights

As a data subject, you have certain rights regarding your personal data under the GDPR. These include:
‍
5a. Right of Access: You have the right to request access to the personal data we hold about you.

b. Right to Rectification: You can request that we correct or update your personal data if it is inaccurate or incomplete.

c. Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
‍
d. Right to Restrict Processing: You can request the restriction of processing of your personal datain certain situations; for example, as long as it does not conflict against our requirements under law

e. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.

f. Right to Object: You can object to the processing of your personal data based on legitimate interests or direct marketing purposes after direct contact is made and reported to us.
‍
g. Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time, provided in writing to us.
‍
To exercise your rights or if you have any questions or concerns about our data practices, please contact us using the information provided in below selection.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorised access, loss, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

hello@turbopropertybuyers.co.uk
FOA The Complaints Officer
Turbo Property Buyers
15 Riverside Mill House
20 Church Street
Old Isleworth
TW7 6XB

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices and legal requirements. The updated version will be posted on our website with the revised effective date. Please review this page periodically to stay informed about our privacy practices.This Privacy Policy was last updated on 24th October 2023.